Refund policy

Return Policy — Shokz Nordic (nordic.shokz.com)

Last updated: September 3, 2026

This Return Policy applies to purchases made on nordic.shokz.com by customers in Sweden, Norway, Denmark and Finland, and supplements our [Terms and Conditions].

Right of Withdrawal (14 Days)

As a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Swedish Distance Contracts Act and the equivalent legislation implementing the EU Consumer Rights Directive in Norway, Denmark and Finland.

To cancel, contact us at shokz@rlvnt.eu or +46 31 788 81 01 within the 14-day period, stating your order number. You then have a further 14 days to send the goods back to us.

Our headphones are open-ear/bone conduction products and are not inserted into the ear canal, so no hygiene-related exception applies to the right of withdrawal for our current product range. Trying on and testing the product — as you would in a physical store — does not by itself invalidate your right to return it.

Condition of Returned Goods

Please return the product in the condition you received it, with original packaging and accessories where possible. You may inspect and test the product as you would in a physical store, but excessive use beyond what is needed to establish the nature and functioning of the product may reduce the refund amount.

How to Return an Item

1. Contact us at shokz@rlvnt.eu with your order number and the reason for return.
2. We will confirm the return and provide you with the return address and, where applicable, a return label.
3. Pack the item securely and send it back to us.

Return address: Same as our office address — RLVNT Distribution AB, Bolshedens Industriväg 46, 427 50 Billdal, Sweden.