Shipping policy

Shipping Policy — Shokz Nordic (nordic.shokz.com)

Last updated: September 3, 2026

This Shipping Policy explains how orders placed on nordic.shokz.com are processed and delivered. It applies to customers in Sweden, Norway, Denmark and Finland.

Where We Ship From

All orders are shipped from RLVNT Distribution AB’s warehouse in Sweden.

Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of being placed, excluding weekends and public holidays. During sales periods or high-demand launches, processing may take longer; we will inform you if there is a significant delay.

Shipping Methods and Carriers

We ship using a combination of carriers depending on destination and package, most commonly PostNord and Posten, and also Bring, DHL and UPS.

Estimated Delivery Times

Once dispatched, orders typically arrive within 1–5 business days, depending on destination. Most addresses across Sweden, Denmark, Finland and southern/central Norway receive their order within 1–3 business days of dispatch; the upper end of this range mainly applies to more remote areas, such as northern Norway.

Delivery times are estimates and not binding commitments unless stated otherwise at checkout.

Shipping Costs

Shipping is currently free on all orders within Sweden, Norway, Denmark and Finland. To keep this simple and transparent, we apply a free-shipping threshold of 1,000 SEK (or the equivalent in local currency) — in practice, this means shipping is free on virtually all orders given our product price points.

Shipping to Norway — Customs and VAT

Norway is part of the European Economic Area (EEA) but not part of the EU customs union, so shipments from Sweden to Norway normally cross a customs border. RLVNT Distribution AB covers any Norwegian customs duties and import VAT on your order — you will not be charged additional fees on delivery for customs or duty.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number/link from the carrier.

Lost, Delayed, or Damaged Shipments

If your order has not arrived within the estimated delivery window, or arrives damaged, contact us at shokz@rlvnt.eu or +46 31 788 81 01 with your order number so we can investigate with the carrier and arrange a replacement or refund where appropriate.

Incorrect Delivery Address

Please double-check your delivery address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer, though we will do our best to assist in correcting it if you contact us promptly after placing your order.

Questions